1. INTRODUCTION

The Awakening Academy ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, website, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name

Email address

Phone number

Mailing address

Social media handles (if provided)

Account Information:

Username and password

Profile information

Communication preferences

Payment Information:

Billing address

Payment method details (processed securely through third-party payment processors)

Purchase history

Program Participation Information:

Responses to intake forms and questionnaires

Information shared during group sessions or coaching calls

Progress tracking and notes

Feedback and testimonials

Technical Information:

IP address

Browser type and version

Device information

Cookies and website usage data

Pages visited and time spent on our website

2.2 Sensitive Information

With your explicit consent, we may collect sensitive information relevant to our services, such as:

Health information (only as voluntarily shared during sessions)

Spiritual or beliefs (only as relevant to program participation)

We will only collect sensitive information where it is reasonably necessary for our services and with your consent.

2.3 Information We Don't Collect

We do not intentionally collect personal information from anyone under the age of 18. If you are under 18, please do not provide any personal information without parental consent.

3. HOW WE COLLECT INFORMATION

We collect personal information through:

Direct interactions: When you sign up for programs, purchase services, fill out forms, or communicate with us

Website usage: Through cookies and analytics when you browse our website

Third-party platforms: When you interact with us through social media or other platforms

Automated technologies: Through our website, email systems, and course platforms

Publicly available sources: Information you make publicly available online

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Primary Purposes

To provide and deliver the services you have purchased

To process payments and manage your account

To communicate with you about your program participation

To send you course materials, recordings, and resources

To provide customer support and respond to inquiries

To improve and personalize your experience

4.2 Secondary Purposes

To send you marketing communications about our services (with your consent)

To analyze and improve our services, website, and programs

To comply with legal obligations

To protect our rights and prevent fraud

To conduct research and development

4.3 Marketing Communications

With your consent, we may send you:

Newsletters and educational content

Information about new programs and services

Special offers and promotions

Invitations to events or webinars

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5. HOW WE DISCLOSE YOUR INFORMATION

We do not sell your personal information to third parties. We may disclose your information to:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (e.g., Stripe, PayPal)

Email service providers (e.g., Mailchimp, ConvertKit)

Course hosting platforms (e.g., Kajabi, Teachable)

Website hosting and analytics services

Customer relationship management (CRM) systems

Video conferencing platforms (e.g., Zoom)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

Enforce our Terms of Service

Protect our rights, property, or safety

Prevent fraud or illegal activities

Comply with regulatory requirements

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent, such as:

Publishing testimonials (only with your permission)

Sharing success stories (with identifying information removed or with consent)

6. DATA SECURITY

We take reasonable steps to protect your personal information from:

Unauthorized access or disclosure

Misuse, interference, or loss

Modification or destruction

6.1 Security Measures

Our security measures include:

Secure Socket Layer (SSL) encryption for data transmission

Password-protected access to systems

Regular security assessments

Secure storage of physical and electronic records

Limited access to personal information on a need-to-know basis

6.2 Your Responsibility

You are responsible for:

Keeping your login credentials confidential

Using strong passwords

Notifying us immediately of any unauthorized access to your account

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide you with services

Comply with legal obligations

Resolve disputes

Enforce our agreements

7.1 Retention Periods

Active accounts: Information is retained while your account is active

Inactive accounts: Information may be retained for up to 7 years after account closure for legal and tax purposes

Marketing data: Retained until you unsubscribe or request deletion

Financial records: Retained for 7 years as required by Australian tax law

After these periods, we will securely delete or anonymize your information.

8. YOUR RIGHTS AND CHOICES

Under Australian privacy law, you have the right to:

8.1 Access Your Information

You can request access to the personal information we hold about you. We will provide this within 30 days of your request.

8.2 Correct Your Information

If your personal information is inaccurate, incomplete, or out-of-date, you can request that we correct it.

8.3 Delete Your Information

You can request deletion of your personal information, subject to:

Legal retention requirements

Legitimate business purposes

Necessary record-keeping obligations

8.4 Restrict Processing

You can request that we limit how we use your information in certain circumstances.

8.5 Withdraw Consent

You can withdraw your consent for us to use your information at any time, though this may affect our ability to provide services to you.

8.6 Lodge a Complaint

If you believe we have breached your privacy rights, you can:

Contact us directly to resolve the issue

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how you use our site.

9.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality

Enable you to navigate and use features

Analytics Cookies:

Help us understand how visitors use our website

Provide insights to improve our services

Track pages visited and user behavior

Marketing Cookies:

Remember your preferences

Deliver personalized content

Track marketing campaign effectiveness

9.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9.4 Third-Party Tracking

We use third-party services like Google Analytics and Facebook Pixel. These services have their own privacy policies governing their use of information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in countries outside Australia, including:

United States (where many cloud services are based)

Other countries where our service providers operate

When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

11. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

If you believe we have collected information from a child without consent, please contact us immediately and we will delete it.

12. RECORDINGS AND GROUP SESSIONS

12.1 Session Recordings

We may record live group sessions, coaching calls, and webinars for:

Replay access for participants

Internal training and quality improvement

Content creation (with permission)

By participating in recorded sessions, you consent to being recorded.

12.2 Privacy in Group Settings

While we maintain confidentiality, we cannot control what other participants do with information shared in group settings. We require all participants to respect confidentiality, but cannot guarantee it.

12.3 Opting Out

If you prefer not to be recorded:

Turn off your camera

Use a pseudonym or first name only

Contact us about alternative arrangements

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in our practices

Changes in legal requirements

New services or features

We will post the updated policy on our website with a new "Last Updated" date. Significant changes will be communicated via email.

Your continued use of our services after changes indicates acceptance of the updated policy.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Awakening Academy
Email: [email protected]

We will respond to your inquiry within 30 days.

16. COMPLAINTS

If you believe we have breached your privacy:

Step 1: Contact Us

Email us at [email protected] with details of your complaint. We will investigate and respond within 30 days.

Step 2: External Complaint

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED.